A Cebu-based online seller is at a loss as to how scammers gained access to her Gcash account and transfer its P11,100 balance despite the added security features put in place by the app.
Facebook user Kyla Bacus Brizo said several unauthorized “send money” transactions were made through her account over the Holy Week.
The fund transfers happened between 10 p.m. to 4 a.m. based on transaction records.
“Sobrang nakakatakot ang panahon ngayon, kung magbukas ka ng Gcash account sa ibang phone, kailangan ng OTP at face recognition na para maiwasan ang mga ganitong pangyayari. I was sleeping when this happened, hindi ko nabuksan ang gcash account ko or kahit anong link. but still, hindi man lang niya biglang binawasan ang account ko kahit walang OTP at walang face recognition,” she said in her Facebook post.
“The scammers are really steps ahead and it is something we should pay attention to,” she added.
Brizo said she tried to seek police assistance but was told that she can only recover less than P1,000 from scammers.